FAQ
Most frequent questions and answers
PEPPOL (Pan-European Public Procurement Online) is a global standard for electronic document exchange that enables businesses to send invoices, credit notes, and other documents securely across borders. For UAE businesses, it matters because the government has adopted the PEPPOL Continuous Transaction Control (CTC) model for mandatory e-invoicing implementation in July 2026. This means businesses must comply with both PEPPOL standards and Federal Tax Authority requirements to continue operations legally.
The UAE will implement mandatory e-invoicing in July 2026. All businesses operating in the UAE must be compliant by this deadline, which means they must have a PEPPOL-accredited e-invoicing solution in place that meets the Federal Tax Authority’s requirements.
SMARTeIS stands out by offering a single platform that handles both FTA compliance and PEPPOL submission, eliminating the need for multiple systems. It leverages AI-powered automation for invoice validation, integrates seamlessly with major ERP systems, and is officially listed by the UAE Ministry of Finance as a Pre-Approved Accredited E-Invoicing Service Provider. Additionally, it supports multilingual and multicurrency operations, and offers flexible deployment options.
SMARTeIS follows an 8-week implementation roadmap: Weeks 1-2 focus on assessment and planning, Weeks 3-4 cover setup and data migration, Weeks 5-6 include testing and training, and Weeks 7-8 handle go-live and hyper-care support. This structured approach ensures businesses achieve compliance without disrupting operations.
Yes, SMARTeIS integrates effortlessly with major ERP systems, including SAP, Oracle, Microsoft Dynamics, Odoo, QuickBooks, and Zoho. It also supports custom accounting systems through flexible integration methods, including APIs, SFTP, or manual uploads, making it compatible with virtually any business infrastructure.
SMARTeIS uses an AI-driven pre-validation engine that detects errors in VAT calculations, tax codes, and mandatory fields before submission. Only compliant invoices reach the PEPPOL network and FTA systems. When errors are detected, the platform provides clear, actionable guidance on corrections needed, with automatic rejection and resubmission workflows.
Yes, SMARTeIS is ISO 27001 certified, ensuring enterprise-grade data security. The platform maintains comprehensive audit trails, secure document archival for regulatory periods, encrypted data transmission, and role-based access controls—meeting the stringent requirements of both PEPPOL and FTA regulations.
Absolutely. SMARTeIS supports multi-lingual invoices (including Arabic), multiple currencies, and various tax jurisdictions within a single platform. By connecting to SMARTeIS, businesses gain access to the entire PEPPOL network spanning over 40 countries, making cross-border transactions as simple as domestic ones.
SMARTeIS offers flexible deployment options to suit different business needs and infrastructure requirements. It can be deployed as Platform-as-a-Service (PaaS) or Software-as-a-Service (SaaS), with options for cloud deployment or on-premises hosting, making it suitable for businesses of all sizes from SMEs to large enterprises.
Beyond compliance, SMARTeIS provides GenAI dashboards for predictive analytics, an AI chatbot for real-time queries and support, dynamic eReporting and tax analytics modules, customizable invoice templates and workflows, and multi-tenant architecture for centralized governance across entities. These features make it a comprehensive financial operations platform rather than just basic e-invoicing software.